I really wanted to see a Mumbai Indians IPL match this season. Unfortunately I'm in Bangalore, and the only MI match I could watch here was against RCB at Chinnaswamy Stadium in Bangalore. I had booked my tickets well in advance.
To my great disappointment, I received this email today:
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Dear Customer
Due to a technical error in the ticketing website, it over sold more than the tickets allotted for online sale, hence we are compelled to refund our valued customers or accommodate them in the coming Semi Final matches.
We do understand your concern and it is not your mistake and at the same time it is a technical error which cannot be undone.
We regret the inconvenience caused to you and request you to bear with us this time and either opt for a refund or opt for the Semi Final Matches scheduled either on April 21st or April 22nd.
The prices for the Semi Finals are slightly higher than the League Matches and request you to bear the difference amount whoever opts for the Semi Final Tickets.
Order No:
Stand:
Based on your decision, request you to follow the instructions mentioned below:
Refund
If you opt for the refund you need to send us an email to refund@ticketgenie.in requesting for a refund. In this case we will process the refund immediately and normally it will take 8-10 Working days to credit your account.
Semi Final Tickets
If you opt to trade in for Semi Final tickets, you have to visit the E Ticket redemption counter (Gate No.19 of the Chinnaswamy Cricket Stadium) on 13th April or 14th April or 18th April and collect the ticket by paying the difference amount. Rs.60/- paid towards courier charges will be adjusted against the ticket amount.
Once again regret the inconvenience cause to you in this regard.
Regards
Manager – Customer Service
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What a mockery!!! I just couldn't resist writing a reply to this mail....
Here's what I wrote:
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Dear Sir/Madam,
Your unprofessional behaviour has no bounds. I find it difficult to believe that a prestigious company like yours cannot even build a simple online booking system properly. It should be a matter of great shame to your company.
Having committed this massive error, you also fail to include in the apology mail the difference in cost between the tickets for the match I had booked and the semi-final match you are willing to exchange our tickets for. Even your beautifully designed website yields no data about the prices of the said semi-final tickets.
Please do me a favour by responding to this mail with the ticket rates for the semi-final matches and which stands you are willing to offer as a compromise, so that I will not have to spend my valuable time and energy going to Chinnaswamy Stadium to enquire about the same.
Great work once again!
Regards,
An IPL Fan
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Let's see how this proceeds from here on.... :)
3 comments:
Nice :)
You'll be lucky if you get any reply. Countless calls and emails later, I'm still waiting for any response to the request for my refund money because my transaction was "unsuccessful".
That's plain pathetic service by Ticketgenie. I fail to understand why the IPL organizers have such an unprofessional booking partner.
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